Support

Plans and contracting

• What are the free features?

  You can try out all the features without paying, but we will display a watermark on the photos generated. In addition, events that do not use an AI filter and/or background change can be used free of charge and without limits.

• Can I do a test at an event?

  Yes, you can contact our sales team to test it at an event of up to 4 hours (fairs, exhibitions, non-corporate events). Please provide your company name and social media links so we can validate your registration.

• How can I contract more than one plan or more devices?

  When you sign up, you can select how many devices you want to use at the same time. The price increases in proportion to the number of devices you sign up for.

• How can I make the payment?

  We accept PIX and credit cards.
  PIX: Plan renewal is manual. In other words, once the contracted period (month/year) is over, you will have to make the payment manually.
  Credit Card: Renewal is automatic, like a monthly or annual subscription.
  Daily Plan (24 hours): This is a one-time 24-hour access pass that does not renew automatically. To use it again, simply purchase another daily pass.

• How can I create an Online Event (post the camera link to the event audience)?

  The Online Event is a variation of our main product in which participants use their own cell phone or computer to take photos by accessing a link. It is widely used in online marketing actions and in face-to-face events to engage a large audience.

  In an online event, you send the link to several people to capture the photo on their cell phone or computer. An ideal example is a company that has employees spread across the country and wants to carry out an endomarketing campaign.

  At the moment, you should ask our sales team for a quote, as the price depends on the duration and the estimated number of participants. Minimum amount: R$ 500

  Value reference:
  1-day event, 2 hours long, 500 participants: R$ 500 (approx. R$ 1 per participant)
  1-day event, 2 hours long, 1200 participants: R$ 900 (approx. R$ 0.75 per participant)
  5-day event, 4 hours per day, 2000 participants: R$6,750 (approx. R$3.37 per participant)
  1-day event, 10 hours long, 20,000 participants: R$12,600 (approx. R$0.63 per participant)

  Payment for the Online Event is exclusively via PIX, up to 24 hours before the event.

• How can I cancel my plan?

  PIX: Just don't pay for the next renewal and the plan will be automatically canceled at the end of the period.
  Credit Card: If you request cancellation via the website, you can use the plan until the end of the contracted period, with no new charges.
  Daily Plan (24 hours): No need to cancel. It's a one-time access pass that expires automatically after 24 hours, with no future charges.

• Do you issue invoices?

  Yes. We issue electronic service invoices (NFSe) for subscriptions and payments. If you need the invoice to include your company’s information (CNPJ), please provide it when contacting support so that it can be issued correctly. Valid for Brazil.

• What is the Daily Plan (24 hours)?

  This is a one-time, 24-hour access option, ideal for those who have a one-time event and don't want to sign up for a monthly or annual plan. It costs R$250, and payment is made via PIX.

  It includes the same features as the other plans, with support for 1 device at a time. There is no renewal: access expires automatically after 24 hours, with no future charges. To use it again, simply purchase another daily pass.

• Do you offer refunds?

  Payments are non-refundable after you sign up. You can cancel at any time to avoid further charges: canceling stops future renewals, and you’ll continue to have access until the end of the period you’ve already paid for.

Product

• Do you need internet?

  Yes, all the time. In regions without internet, we recommend using Starlink satellite internet.

• Can I use it in more than one event at the same time?

  Yes, if you want to use it for more than one event at the same time, all you have to do when you sign up is select how many devices you want to use simultaneously, and the price will increase in proportion to how many devices you have.

• Is it available for fixed or permanent installations?

  Yes, respecting the number of simultaneous devices, it can be used all year round, 24 hours a day, 7 days a week.

• How does device control work?

  When you access the camera, either via the web or the app, the device is listed as being in use.
  You can check your devices in use on this page:
  https://photofun.ai/panel_connected_devices
  The current device will be marked as "Current".
  To release a device, simply close the camera application or browser tab and wait 1 minute. Optionally, you can click "Exit" next to the device to remove it immediately.

• How long does it take for the QR Code to appear for those who have been photographed?

  As soon as the original photo is sent, the QR Code is displayed immediately. No need to wait for processing.

• Which print modes can I use?

  We use the standard 10x15 printed photo ratio.

  • Single photo
  • Comic strip: Two strips of 2 to 4 photos each.
  • Polaroid: Two photos side by side in landscape format.
  • Mosaic: Three photos occupying the entire 10x15.

  If you need other formats, please contact us in advance.

• How do I send the event photos to the event producer?

  On the event dashboard, click on the 3-dot button and select "Download". You can download or copy the link to send to the producer.

• How does the guest receive the photo?

  As soon as the photo is taken, a QR code appears. By scanning it, the guest opens the delivery page, where they can view and download the original photo and the version with the AI effect.

  On an iPhone, just press and hold the photo in full-screen mode to save it. You can also customize this delivery page with your brand.

• How do I display the photos on a TV or big screen during the event?

  In the event panel, open the "Options" menu (the three-dot icon). You have three gallery modes that update automatically as new photos are taken:

  • Gallery: standard photo grid.
  • Gallery (Big Screen): grid for large screens and TVs, with a configurable number of columns.
  • Gallery (Slideshow): displays one photo at a time, with an adjustable time interval.

  Under "Customize," you can adjust settings such as columns, spacing, logo display, hiding original photos, and showing the QR code.

• Is there a limit on the number of photos per event?

  There is no limit on the number of photos, either per event or per plan. What determines the capacity is the number of devices you use simultaneously—on each one, you can take as many photos as you want.

• Do you make videos, Boomerangs, or GIFs?

  Not at the moment. We're focused on delivering the best possible photo experience using artificial intelligence.

Equipment

• Does it work on iPhone and iPad?

  Yes, you can use an iPhone or iPad to take photos and manage the dashboard. You can take photos either through the web or the app.

  App link in the AppStore (iOS): https://apps.apple.com/br/app/photofun/id6736534009

• Does it work on Android?

  Yes, you can use the installed app or the web browser, although some models may have problems with Chrome. In this case, we recommend using Firefox.

  Link to the app on the PlayStore (Android): https://play.google.com/store/apps/details?id=com.Devesch.PhotoFun

• Does it work with mirrorless/DSLR cameras on Windows?

  Yes, using the manufacturer's software that allows the DSLR camera to be recognized as a webcam, preferably connected with a USB cable. For Canon, we recommend Canon EOS Webcam Utility.

  Link to download the Canon EOS Webcam Utility, which has a free version, enough to use with one camera: https://www.canon.com.br/a-canon/eos-webcam-utility

• How does printing work?

  Install our PrintFun software on a computer running Windows 10 or higher and connect your printer via USB or network. We suggest always starting PrintFun in Administrator mode. Also available for macOS.

• How do the primary and secondary printer options work in our app?

  Primary printer: this is the main printer used for all print jobs. You can choose it from the settings screen; every photo you send goes to it first.

  Secondary printer: additional option for defining a second printer. When configured and different from the primary printer, the system already sends part of the copies to it if you order multiple copies, automatically splitting the queue between the two printers.

  Duplicate printing: a new feature which, when checked, sends the total number of copies to both printers simultaneously. So if you order 2 copies and have different primary and secondary printers, each will print 2 copies, offering redundancy or parallel production.

• Which printers are compatible?

  PrintFun works with leading dye-sublimation photo printers, such as DNP (DS-RX1 and DS-RX1 HS), Citizen (CX-02 and CZ-01), and Mitsubishi (D80), as well as standard inkjet or laser printers. It can be connected via USB or a network.

  If you have any questions about a specific model, please contact support before the event.

Disclosure

• Do you have any promotional material?

  Yes. Access our promotional material to view our complete portfolio.

Support and contact

• How does support work?

  We answer via Whatsapp during business hours and email (via our contact form). Outside office hours, we try to do our best to meet the team's availability. We do not have night shifts.

  • Send message
  • +55 (11) 99132-2739
• Where are the files and servers hosted?

  Our files and servers are hosted in Brazil using AWS, applying best practices in security, resilience and scalability. Although they reside in the country, they can be copied to other regions for backup.

• I got an error page, what do I do?

  Our team constantly monitors the system and is automatically notified of errors. If you prefer to contact us, please enter your e-mail address and describe what you were doing at the time of the error.

• Who is developing the solution?

  The solution is being developed by Devesch Desenvolvimento de Software Ltda., based in Porto Alegre. Our team is made up of professionals experienced in creating systems and applications for our own projects, partners, marketing agencies and companies. For more information, go to https://devesch.com.br

Operation

• Use of frames and background changes

  So that background removal/change or frame application functionality (overlay) function properly, it is necessary that the the captured photo is in the same orientation as the uploaded frame/background.

  Example:

  • If you send a fund in portrait orientation (width 1200 px x height 1800 px), it will only be applied when the camera is also in portrait mode.
  • The same goes for funds in landscape orientation.

  Camera orientation adjustment

  If the camera is in a different orientation to the background (e.g. camera in landscape and background in portrait), you can correct this:

  1. Access the menu Camera settings.
  2. In the Set orientation option, select the desired orientation before capturing.

  So even if the camera is physically in a horizontal position, you can capture images in portrait format, ensuring that the background or frame is applied correctly.

• Guidelines for the effect Character

  To access the character creation page, you need to go to one of your events, click on "Customize", "Character" and click on the "Create character" button.

  After that, in order for the Character effect to work correctly, you need to send a reference image of the character that will be used as a base.

  Image requirements: The face must be clearly visible. The image must show recognizable human forms (face, body, proportions). We recommend sending an image for each desired morphology (e.g. woman, child, man, etc.), ensuring the best result for each profile.

  How to generate the reference: You can create the image with Artificial Intelligence (AI), as long as it meets the requirements above. Or you can send a photo from the internet, as long as it faithfully represents the style and character you want. In this way, we can apply the effect with greater quality and consistency, offering the event's audience realistic and engaging results.

• About Photofun.ai's premium effects

  At Photofun.ai, we offer two types of effects for events:

  Standard effects
  Already included in the Monthly and Annual plans, at no extra cost. These effects use our AI models and base infrastructure, which are fully covered by the subscription.

  Premium effects
  These are special effects that require dedicated AI models and high processing power. For this reason, they are not automatically included in the subscription.

  To use them at events, they must be hired in advance and paid for separately.
  Charges are made per hour of the event (or of making the effect available).

  Why do these effects cost extra?

  • They require more advanced computing infrastructure.
  • The AI models used have higher costs than the standard effects.
  • We need to guarantee quality, stability and real-time performance during the event.

  How does it work in practice?

  • Cabinets keep their Monthly or Annual subscription, which gives them access to the database.
  • If you want to add a premium effect, just request it before the event.
  • The value will be calculated based on how long the effect is used during the event.
  • The minimum time it takes to hire a Premium effect is 4 hours.
  • In this way, we manage to keep the standard effects affordable within the plans, while offering unique experiences with the Premium effects, in a fair and transparent way.
• Difference between the Photofun.ai Website and App

  The main new features and functions are always launched first on the website/web panel and, a few days later, also made available on the application.

  That's why, not all functions will be immediately available in the app.

  About the app:

  • The app focuses on capturing the maximum resolution of the phone's camera, guaranteeing superior quality photos compared to browser or computer webcams.
  • It is optimized for use at events, with practical and straightforward functions:
  • Capture the photo
  • Display the QR Code for sharing
  • If internet connection drops, the app continues to capture photos normally, but does not display the QR Code at that moment.
  • As soon as the connection is restored, the application automatically sends all pending photos for the system.

  About the website/web panel:

  • For browser on computer, capture is done via webcam.
  • For mobile browser, capture is done via your own cell phone camera, with standard quality compared to the app.
  • In addition, the web panel is the space for:
  • Setting up the event
  • Activate/deactivate effects
  • Manage preferences and reports

  In a nutshell:

  App → Maximum resolution capture from the phone's camera + practicality at events.

  Website/browser on computer → Webcam capture.

  Website/browser on mobile → Capture with the phone's camera, in standard quality.

  Website/web panel → Event management and configuration.

• Can I customize the delivery with my brand (or my client's)?

  Yes. On the "Delivery Page" tab, under "Customize," you can:

  • Upload your logo (PNG with transparency or JPG), which will appear at the top of the delivery page and in the galleries.
  • Set the page background color.
  • Add a button with a custom link and text (for example, your client's website or social media page).

  For a fully white-label delivery—without the PhotoFun brand—you can use your own domain. Contact support to set this up.

• What are the sizes and shapes of the frames, backgrounds, and compositions?

  Always submit files in PNG format, with the areas where the photo should appear left transparent, in a 3:2 aspect ratio (standard 10x15):

  • Landscape: 1800 x 1200 px.
  • Portrait: 1200 x 1800 px.

  Images that do not meet this aspect ratio will be rejected. If you plan to take photos in both landscape and portrait orientations, please submit the frame/background in both orientations.