See the prices and available options at https://photofun.ai/home#pricing. Check the term and the number of devices before signing up.

Standard plan subscriptions are based on the duration of use and the number of simultaneous devices, with unlimited photos and events. Check the current terms on the plans page; special projects have their own subscription terms.

Log in to your account and select the "Plans" option. Review the terms displayed, choose a plan, and follow the sign-up steps.

For monthly and annual plans, credit card payments are automatically renewed; for PIX payments, renewal is manual. The daily pass provides a one-time 24-hour access and does not renew automatically.

When choosing a plan, check how many devices can take photos at the same time. If you already have a plan and need more devices, check the options under Plans or contact support.

We accept PIX and credit cards.
PIX: Plan renewal is manual. In other words, once the contracted period (month/year) is over, you will have to make the payment manually.
Credit Card: Renewal is automatic, like a monthly or annual subscription.
Daily Plan (24 hours): This is a one-time 24-hour access pass that does not renew automatically. To use it again, simply purchase another daily pass.

PIX: Just don't pay for the next renewal and the plan will be automatically canceled at the end of the period.
Credit Card: If you request cancellation via the website, you can use the plan until the end of the contracted period, with no new charges.
Daily Plan (24 hours): No need to cancel. It's a one-time access pass that expires automatically after 24 hours, with no future charges.

Yes. We issue electronic service invoices (NFSe) for subscriptions and payments. If you need the invoice to include your company’s information (CNPJ), please provide it when contacting support so that it can be issued correctly. Valid for Brazil.

Please contact support and let us know which subscription or charge needs to be reviewed. The team will look into your case and guide you through the next steps.

This is a one-time, 24-hour access pass with no automatic renewal. Check the current price and terms at https://photofun.ai/home#pricing before purchasing.

To take photos on your iPhone or iPad, install the PhotoFun app from the App Store. Sign in to your account at https://photofun.ai/panel_home. In the "Capture and printing apps" section, find the "Capture" card and tap "Get the app." In the "Cell phones and tablets" section, tap "App Store" and complete the installation. Then open PhotoFun and go to your event to take a test photo. Capturing via a web browser is also an option, but on an iPhone, you’ll need to install the app from the App Store.

Download from the App Store

To take photos on your Android phone or tablet, install the PhotoFun app from Google Play. Sign in to your account at https://photofun.ai/panel_home. Under "Capture and Print Apps," on the "Capture" card, tap "Get the app." In the "Cell phones and tablets" section, tap "Google Play" and complete the installation. Then open PhotoFun and go to your event to take a test photo. You can also use a web browser; if you have trouble with Chrome, try Firefox. Android TVs and monitors require a specific evaluation.

Download on Google Play

You can take photos in a browser or with the app compatible with your device. PrintFun is a separate app installed on the computer used for printing.

The PhotoFun app for Windows allows you to connect compatible Canon cameras directly via USB. In the browser, the camera must be recognized as a webcam—a process that may vary depending on the manufacturer’s software.

The path to use depends on the computer or device, the operating system, and the camera built into the device. Please provide this information so we can determine the appropriate option, especially if the setup is different from that of a cell phone, tablet, or conventional computer.

Log in to your account at https://photofun.ai/panel_home. In the "Capture and printing apps" section, locate the "Capture" card and click "Get the app." In the "Windows (with DSLR support)" section, click "Install from the Microsoft Store"—the recommended option, as it makes installation and automatic updates easier. Complete the installation from the Store and open PhotoFun to access your event and test the capture. Use the ZIP version link only if you’re unable to install it from the Microsoft Store; extract the folder before running it. The capture app is different from PrintFun, which is used for printing.

PhotoFun is software for creating events, taking photos, applying effects, and delivering the results to participants. You use your own compatible device, such as a cell phone, tablet, or computer.

Create your account, go to Events, and select "Create New Event." Set up the event and take a test photo on the device you plan to use.

Start by entering the name, dates, photo format, and AI effects. Also choose whether you want a print or just a digital delivery, and save the event.

Open the event on the capture device and access the camera. Take a test photo to check the framing and the settings you've configured.

You can request a presentation that includes setup assistance. Please send two or three date and time options, specifying your time zone; the team works on São Paulo time and will confirm one of the options.

Yes. Access our promotional material to view our complete portfolio.

The solution is being developed by Devesch Desenvolvimento de Software Ltda., based in Porto Alegre. Our team is made up of professionals experienced in creating systems and applications for our own projects, partners, marketing agencies and companies. For more information, go to https://devesch.com.br

There is a type of online event in which participants click on a link to join using their own devices. Talk to the team to assess the duration, audience, and conditions for this type of event.

PhotoFun focuses on photo capture and AI effects. If your needs differ from this workflow, please consult with the team before planning your event.

You can get started for free and try out the features to familiarize yourself with the system. AI-generated test photos may include a watermark.

You can create an account and set up a test event before signing up. Take a photo to see how the system works on your device.

The watermark indicates that this is a trial version. If it appears when you believe you have a valid license, ask support to verify your account and plan.

You can test it using the app compatible with your device. Use the device you plan to bring to the event to check the capture, results, and delivery.

The AI trial is available with a watermark. To use it without the watermark, check out the plan that's right for your event; we do not offer the four-hour free trial.

Printing is handled by PrintFun, which is separate from the capture app. Make sure it's connected to the correct event and the printer you'll be using.

Log in to your PhotoFun account and go to the dashboard's home page: https://photofun.ai/panel_home. In the Printing (Printfun) card, select Get the app, then install from the Microsoft Store for automatic updates. Use the ZIP version only if you cannot install from the Store; extract the folder before running the app. The ZIP version does not offer the same automatic updates.

The capture device may be different from the computer used for printing. We recommend PrintFun on Windows, with the printer connected via USB or a network; for Mac, check with support regarding the available version.

If the digital image is correct and the problem only appears on paper, use PrintFun's calibration feature: https://youtu.be/dWPyDoxu-3c. Then do a test print to check the results.

Even if you have already tried calibrating, repeat calibration in Modern mode in PrintFun and make a test print to check the border. If you have already repeated it correctly in that mode and the border persists, send support a photo of the entire sheet if you have not sent one yet. We will use the app, operating system, printer and paper information you have already provided.

It is intended for physical adjustments such as margins, alignment, and paper size. A disconnected printer, a failure to cut the strip, or an image that has already been digitally cropped require a different diagnosis.

Primary printer: this is the main printer used for all print jobs. You can choose it from the settings screen; every photo you send goes to it first.

Secondary printer: additional option for defining a second printer. When configured and different from the primary printer, the system already sends part of the copies to it if you order multiple copies, automatically splitting the queue between the two printers.

Duplicate printing: a new feature which, when checked, sends the total number of copies to both printers simultaneously. So if you order 2 copies and have different primary and secondary printers, each will print 2 copies, offering redundancy or parallel production.

PrintFun works with leading dye-sublimation photo printers, such as DNP (DS-RX1 and DS-RX1 HS), Citizen (CX-02 and CZ-01), and Mitsubishi (D80), as well as standard inkjet or laser printers. It can be connected via USB or a network.

If you have any questions about a specific model, please contact support before the event.

The frame is part of the digital photo layout. The composition determines how the photos and artwork will be arranged on the print, for example, in strips or as Polaroids.

When creating or editing an event, choose the photo format and the desired variation. Preview the result in a test before applying the setting to the event.

You can create a print layout using your artwork and logo. Send a PNG file with true transparency in the areas where the photos should appear, and use the dimensions specified for the event format.

Check to make sure the areas where the photo should appear are actually transparent and not filled with white. In the print layout, also check whether you want to overlay the artwork or fit the photo inside it.

Use the recommended dimensions listed in the section for the event to which you are submitting the image. For a print layout, the sample file helps you set up the correct format and transparent areas.

The background and frame are applied according to the orientation of the photo framing: portrait (vertical) uses portrait artwork; landscape (horizontal) uses landscape artwork. If you uploaded artwork in one orientation and captured the photo in the other, it will not be applied. Capture in the same orientation as the artwork or upload a version matching the framing used. To use both orientations, upload both versions and test. If the background or frame does not appear, check this match before repeating effect activation or referring the issue to support; if the orientations are not yet known, ask without treating a mismatch as confirmed.

You can choose which effects you want to enable as options for the event. Run a test to see what options are displayed to participants.

You can create as many effects as you want and choose which ones will be enabled for the event. Organize the options based on the audience and the theme.

The system offers a variety of career options, and you can also create effects for the courses you want to showcase. Using the college’s or course’s logo and colors helps give the experience a distinct identity.

You can enable only the effects you want to feature at that event. That way, the selection is tailored to the audience and the purpose of the event.

Test the effect using photos that reflect the event’s shooting conditions and audience. Review the results before presenting them to participants, and seek assistance if you encounter any difficulties.

Please contact our team to assess your specific needs and circumstances. Do not assume that this service is automatically included in the standard plan.

Use an image in which faces are visible and human figures are recognizable. Test the results with photos representative of the audience before the event.

You can offer digital delivery via QR code and gallery. Participants can view their results on their cell phones, depending on the options configured for the event.

While editing the event, find the interactions after capture and enable the digital delivery QR code. Save your changes and take a test photo to check the screen.

These are different options. You can configure the QR code to appear on the photos and, separately, how it is displayed after the photo is taken and on the delivery pages or in the galleries.

You can use the event's "Big Screen" or "Slideshow" galleries to display the photos on another screen. Choose the appropriate presentation mode and test the display before the event.

The delivery process described here uses QR codes and a photo gallery. The fact that customer service is handled via WhatsApp does not mean that participants' photos will be automatically sent through that channel.

On the event dashboard, click on the 3-dot button and select "Download". You can download or copy the link to send to the producer.

Yes. On the "Delivery Page" tab, under "Customize," you can:

• Upload your logo (PNG with transparency or JPG), which will appear at the top of the delivery page and in the galleries.
• Set the page background color.
• Add a button with a custom link and text (for example, your client's website or social media page).

For a fully white-label delivery—without the PhotoFun brand—you can use your own domain. Contact support to set this up.

The QR code can be displayed after the original photo is uploaded, without waiting for the AI to finish. The version with the effect becomes available after processing.

AI processing requires an internet connection. Test the connection at the event venue and plan a backup in case it becomes unavailable.

If the internet connection goes down, the app can save the photos you've taken and send them once the connection is restored. AI processing and digital delivery depend on the connection; this feature does not allow the app to operate entirely offline.

There is no guaranteed processing time for every effect and situation. If the wait seems unusual, tell us which step is stuck and whether an error message appeared.

Describe what you were doing and send the error message or a screenshot, if available. Also include the device you were using and whether you were using the app or a web browser, and avoid including passwords or access codes.

Let support know that the event is currently underway, and describe the problem and the steps you've already taken. The team needs to assess the situation; we cannot promise immediate assistance.

We provide support via WhatsApp during business hours and by email through our contact form. Outside business hours, support depends on team availability. We do not offer overnight on-call support.

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The limit depends on the amount included in your plan. Check the limit and your active devices on the "Connected Devices" page in your account.

Open https://photofun.ai/panel_connected_devices after logging into your account. You can also access this page via the "Online Devices" indicator in the event.

Check the list of connected devices and identify one that is no longer in use. Use the "Sign Out" option next to it to free up the slot, being careful not to disconnect a capture that is in progress.

End the session on the device you will no longer be using and check the list of connected devices. Before starting on the new device, make sure there is an available slot within your plan’s limit.

PrintFun and the capture app have different functions. To check how many slots are being used in your case, review the list of devices and see if that computer also has a capture camera open.

Our files and servers are hosted in Brazil using AWS, applying best practices in security, resilience and scalability. Although they reside in the country, they can be copied to other regions for backup.

You can run simultaneous events as long as you stay within the number of capture devices included in your plan. Check your account's limit before starting the captures.

You can set up an event for a permanent installation. Make sure your subscription plan is appropriate for the duration of use, and adhere to the limit on the number of simultaneous devices.

In the website assistant, select Chat on WhatsApp and enter the name and number of the person who will continue the conversation, even if they are a teammate. Our support team will have the history linked to that number, without changing your account phone number.